1. Introduction

Welcome to Zeno. We value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy serves as a guide to how we collect, use, protect, and share your personal data. We adhere to the highest standards of data protection and comply with applicable laws and regulations globally.

2. Information Collection

We collect diverse types of information to provide and enhance our services:

Personal Information: This includes your name, email address, phone number, and payment details, which are essential for transactions and communication.

Usage Information: We track the courses you take, your learning progress, and interactions on our platform to tailor and improve your learning experience.

Technical Information: Information such as your IP address, browser type, and device information is collected to ensure the optimal performance and security of our platform.

Data from Third-Party Sites: If you connect your Zeno account with third-party platforms, we may receive information related to those accounts to streamline your experience.

3. Use of Information

Your information is used to:

Provide, maintain, and improve our services.
Communicate with you about updates, promotions, and important notices.
Enhance the platform’s functionality and user experience.
Conduct analysis and research to understand how our services are used.

4. Cookies and Tracking Technologies

To enhance your experience and improve our services, we use various cookies and tracking technologies:

Analytics Cookies: Tools like GA4 help us understand user engagement.

Advertising Cookies: Facebook and Instagram pixels, LinkedIn, Twitter, and Google Tag Manager enable targeted advertising.

Functional Cookies: Necessary for basic site functionality.

Preference Cookies: Remember your settings and preferences.

5. Data Sharing

We may share your information with:

Service Providers: For essential services like payment processing and technical support.

Legal Authorities: When required by law.

Third-Party Partners: For marketing and collaborative efforts, under strict confidentiality agreements.

6. Data Storage and Security

Your data is securely stored in Dubai. We use industry-standard security measures, but as no method is entirely secure, we cannot guarantee absolute security.

7. Data Retention

We store data indefinitely, unless a request for deletion is made, in compliance with legal and regulatory requirements.

8. User Rights

You have the right to access, correct, delete your data, and opt out of marketing communications. We respect these rights and provide mechanisms for users to exercise them.

9. Prohibited Actions

It is strictly forbidden to record, download, distribute, or share content from our platform.

Account sharing is not permitted to maintain security and personal data integrity.

10. Third-Party Links

Our platform may contain links to other websites. We are not responsible for their privacy practices or content.

11. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from children under this age.

12. Policy Changes

We reserve the right to update this policy. We will notify users of significant changes through our platform or via email.

13. GDPR and CCPA Compliance

We comply with the GDPR for EU users and the CCPA for California residents, respecting the specific rights these regulations provide.

14. Contact Information

For any privacy-related inquiries, contact us at business@zeno-learning.com.

15. Security Measures

We employ SSL encryption and other robust security measures to protect your data.

16. Advertiser Disclosure

We use advertising tools like Google Analytics for targeted marketing, adhering to ethical advertising standards.

17. Children's Online Privacy

We do not knowingly collect information from children under 13 and take steps to prevent such collection.

18. Third-Party Links Disclaimer

Our policy does not extend to third-party websites linked through our platform. We advise users to review the privacy policies of these sites.

19. Email Communications via GetResponse

We use GetResponse to manage our email communications. When you subscribe to our mailing list, your email address is used to send updates, newsletters, and promotional content related to Zeno. We ensure that all communications via GetResponse adhere to our privacy standards and provide options for unsubscribing or managing your email preferences at any time. Your email data is handled with the utmost care and respect for your privacy.